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System Requirements

The Relias LMS is a browser-based application designed to help you manage your learning administration needs. If you use a reasonably current operating system and web browser, and you haven't made any unusual modifications to your setup, Relias LMS should work for you and your users. For those users who do encounter problems, or who want to explore under the hood a little more, the following documentation should help you troubleshoot.

What Do I Need to Do to My Computer to Use Relias?

Probably nothing. Relias follows W3C standards, which is the norm for most major websites and applications. If you're using a manufacturer-supported browser and operating system, W3C standards are supported.

For point of reference, as of mid-2012, Microsoft is still supporting Internet Explorer 8.0 and above for browsers, and Windows XP and above for operating systems. Users of similarly current versions of Firefox, Chrome or other browsers obeying W3C standards should also be able to use all major functionality.

Most browsers now include the settings listed below by default. If you have any concerns that your settings may have been modified, the easiest solution is to simply reset your browser to defaults. In Internet Explorer 8.0 (IE8), you can find this option by going to Tools, Options and clicking on the Advanced tab.

What If I Don't Know What Kind of Browser I'm Using?

Relias makes it easy for you to figure out which elements you are using at the time you login. Simply click on the "System Requirements Check" link on the login page and Relias will automatically confirm your browser, operating system, javascript status as well as whether you have the ability to view flash and PDF documents (through Adobe reader).

It is possible for organizations to turn off the system requirements link in environments where users are not permitted to modify their system settings. If you need to check a user's settings in such an environment, you should first go to Settings (after logging on) to turn the check back on (at least temporarily).

Specific browser settings that may cause problems if modified include:

  • Not automatically refreshing from the server. If you click on an area of the application such as a course and find yourself viewing content you have seen previously rather than the content you expected, you may not be fully connected to the server. In IE8, you can modify this by going to Tools, Options, General and clicking on Settings under the browsing history section.
  • JavaScript not installed or disabled. JavaScript is now standard on all major operating systems and is required to use many features such as drag-and-drop controls on the hierarchy or to view certain course content. Some earlier versions of Internet Explorer allowed the user to disable javascript on the Tools, Options, Advanced tab. If you are unable to enable JavaScript on your PC, please contact your organization's IT department.
  • Popup blocker enabled. Certain areas of the application, such as course activities or certificate printing, require popups. If you use a current browser, it's likely that the first time you try to open a popup you'll be prompted about whether to allow it. The safest approach here is set your popup blocker to allow popups throughout the http://training.reliaslearning.com domain. If you are unable to do this, or are unsure of how to set your blocker permissions, you should hold down the CTRL key while clicking on the link. The CTRL key universally overrides any popup blocker you might have on your computer.
  • Adobe Flash plug-in not installed/enabled. When a user accesses course content that uses Flash, Relias LMS will check to determine whether the plug-in is installed. If it is not, a dialog box should automatically open to allow the user to download the latest version from Adobe. This dialog will not appear if the user's PC does not have security rights to download and install plug-ins.

    Studies have shown that online learning is most effective when learners actively engage coursework. As such, many Relias Learning courses contain quizzes, games, and animations that allow learners to interact with courses. Much of this multimedia interactivity leverages Shockwave Flash objects and requires the appropriate plug-in to be used.

    Hardware that does not support flash, such as the iPhone, iPad, or most Android devices, cannot be used to access courses utilizing flash.
    All Relias Learning courses containing flash are indicated with a flash icon ( ) next to the course title.

    Administrators who will be uploading course content through the course assembler must have flash installed in order to use the upload controls.
  • Adobe Reader plug-in not installed/enabled. While primary content from Relias Learning is always delivered through browser-based language, supplemental material (e.g., fact sheets associated with content) may be delivered through PDF (portable document format). In addition, many organizations upload their own content using PDF files.

    Most systems of recent vintage come with the free Adobe Reader software preinstalled, but if you have uninstalled the software for any reason, or are using a non-Microsoft browser that requires an additional plug-in to view PDF documents you should make sure it has been enabled.

If you find that you have any configuration issues that weren't covered in this document, please add to the comments on this page and we'll try to confirm your settings and, if appropriate, place an entry in the documentation to cover your situation.

Technical Guidelines for Relias

The following documentation is intended for IT departments that may need to modify settings for their organization. As stated previously, in most cases you won't need to make any modifications to your system to use Relias LMS. However, some organizations do limit internet access on organization terminals and will need to permit Relias to run.

Relias Learning's LMS is a completely web-based application. No application software is installed on the client side. All application activity occurs on a web browser that communicates from the client to our servers using HTTP (or MMS for streaming video content).

Although the system is accessible through HTTPS, course content is not encrypted which can lead to problems with flash and animation. We recommend using the HTTP protocol to access all Relias Learning applications.

System Requirements

  • Internet connectivity, broadband recommended
  • CPU 1GHz or higher recommended
  • 512 MB RAM or higher recommended
  • Courses are designed for a screen resolution of at least 1024 x 768. Lower resolutions may be used but may require scrolling.
  • If using the trusted sites feature in certain browsers, Relias Learning recommends the following be added (Note: this is not a requirement to use the application)
    • .essentiallearning.com
    • .essentiallearning.net
    • .reliaslearning.com
    • .reliaslearning.net
    • .silverchairlearning.com
    • .upstairssolutions.com
    • .care2learn.com
    • .care2learnu.com
  • Client-side JavaScript and VB script must be enabled
  • Adobe’s Flash plug-in must be installed for most Relias Learning courses, preferably version 8 or higher. This is not a hard requirement although it is highly recommended for customers using Relias Learning courses.
  • Client browsers must accept cookies from Relias Learning
  • Client browsers must allow pop-ups

Relias Learning IP Addresses

  • training.reliaslearning.com IP:
  • www.reliaslearning.net :
  • www.reliaslearning.com:


  • No ActiveX components are required to use the Relias LMS or other Relias Learning applications
  • Firewalls must allow HTTP traffic on port 80. Some videos require MMS traffic on ports 554 and 1755. By default, these ports are open on most terminals.
  • Some functions allow supervisors to send email to students (either en masse or individually) directly from the application. This outgoing mail will come from no-reply@reliaslearning.com. Please ensure the reliaslearning.com domain is allowed by your mail server and antispam software.

Advanced Internet Explorer Options

If using Internet Explorer 7.0 or above, Relias Learning recommends making sure the following options are set if they have been modified (these are all default options in IE7 and many cannot be modified in IE8 and above):

  • Disable Script Debugging
  • Disable Script Error Notifications
  • Disable page transitions
  • Enable automatic image resizing
  • Enable play animations in web pages
  • Enable play sounds in web pages
  • Enable play videos in web pages
  • Enable show image downloaded placeholders
  • Enable show pictures
  • Enable show image dithering
  • Enable allow active content to run in files on my computer
  • Enable empty temporary internet files folder when browser is closed

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